Covid 19

It seems that the Covid 19 pandemic is forcing many employers to rethink how they conduct business, especially in the retail, foodservice and hospitality sectors. We see businesses adding order on-line and pick-up from curb-side service or delivered to your home.  Drive through window services (e.g. banks, pharmacies, beverage stores) that already existed are seeing longer lines. Sonic fast food is ahead of the curve with their car-hop/serve you in your car design.

On-line purchasing/delivery to your home is not new, but I believe the pandemic is going to speed-up the migration towards the closure of brick and mortar retail/food service establishments. The big boxes have already been moving in that direction; this will get them moving faster.

What does this mean for employment? More jobs in distribution facilities, both skilled and unskilled. More delivery car/truck driver jobs. More vending machine repair techs. More on-line customer service jobs (which can be performed from home).  Direct contact customer service/sales jobs will start to disappear; waiters/waitresses, store clerks, store managers store salespeople.  Even auto sales jobs are being replaced by self-service options (e.g. Carvana, Autotrader, etc.).

This world-wide health crisis is a wake-up call for business,  government and consumers. Change is certain to result, and probably faster than it would have occurred otherwise.

 

Published by Dave the HR Compliance Guy

Human Resource and legal professional specializing in HR compliance advisory services

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

%d bloggers like this: